Our Privacy Policy
Claim Free Boiler cares about your privacy and how your personal information is used.
What Personal Information Do We Collect About You?
We may collect your personal information when you use our website or contact us. This can include:
● Your postal code
● Your name
● Your email
● Your phone number
● Type of your property
● Existing boiler type
● Boiler age
● Home Owner or Private tenant
● Benefits category
● Technical information, like details from your visits to our website
● Any other personal information you give us
How Do We Get Your Personal Information?
We get and use your personal information in different ways, such as:
● Through our website
● Contact Form
● Eligibility Form
We use this information to:
● Check Your Eligibility and Criteria
● Check home EPC rating
● Check your benefits you get from UK government
● Meet our legal and regulatory obligations
● Give you the information you ask for
Using the Claim Free Boiler Website
Some features on our website, like requesting quotes or sending email inquiries, allow you to give us personal information. We only use this information for the specific purposes you provide it for.
Our website uses Google Analytics, which helps us improve the site by collecting information like the number of visitors, pages visited, and time spent on the site. This information is collected using cookies, which are small text files stored on your device. The data collected is anonymous.
We use personal information to improve services, asking about survey’s time, installation process and team behavior. These information are important to us. We improve our services with the help of this information and fulfill you needs.
How Long We Keep Your Personal Information We keep your personal information according to our data retention policy, which sets the time we keep different types of data. These times are based on legal requirements and the purpose of collecting the information.
How We Protect Your Personal Information
We use various measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, following data protection laws.
Who We Share Your Personal Information With
Your information may be shared with and processed by the Claim Free Boiler team. We may also share your information with trusted third parties, including:
● Our professional advisers
● Service providers like IT support, word processing, translation, and document review
● Regulatory authorities, courts, government agencies, and law enforcement when necessary
If we reorganize or transfer our business, we may need to transfer your information to new Claim Free Boiler entities or third parties. We may use social media sites like Facebook,
LinkedIn, and Twitter, which have their own privacy policies. We do not sell, rent, or make your personal information available to third parties without your
permission.
Your Rights Regarding Your Personal Information
Data protection laws give you certain rights, such as:
● Requesting details about the information we hold about you and how we process it
● Asking to have your information corrected or deleted
● Restricting our use of your information
● Stopping unauthorized transfers of your information to third parties
● Having your information transferred to another organization
If you object to how we use your personal information or withdraw your consent, we will respect your choice according to the law. However, this may affect our ability to provide you with services. Even if you withdraw your consent, we may still process your information as required by law, particularly to exercise and defend our legal rights or meet legal obligations..